Goma Serena Hotel, Goma
About the Hotel
Goma Serena Hotel is the only 5-star accommodation in Goma, Democratic Republic of the Congo, located on the northern shores of Lake Kivu. It offers a blend of modern amenities and Congolese hospitality. The hotel's proximity to Goma International Airport and several national parks makes it a key location for both leisure and business travelers.
Location
Situated in downtown Goma, the hotel is just 1 miles from Goma International Airport, making it easily accessible for visitors. Nearby attractions include the renowned Virunga National Park and the cultural sites within the city, providing a perfect balance of urban and nature experiences. Additionally, a free shuttle service is available for guests.
Rooms
All 109 rooms at Goma Serena Hotel feature modern comforts such as air conditioning, a flat-screen TV with satellite channels, and private bathrooms equipped with showers and free toiletries. Select rooms also offer kitchenettes with microwaves and balconies with views of Lake Kivu. The interior design reflects a Pan-African theme, enriched by authentic Congolese art and decor.
Eat & Drink
Guests can enjoy a diverse dining experience at Goma Serena Hotel with options like Rumoka Restaurant, offering panoramic views and a rich selection of buffet and a la carte dishes. Kahuzi-Biega Bar presents a relaxing atmosphere for cocktails and light bites. For a quieter experience, the exclusive Bambara Lounge provides dedicated café service throughout the day.
Leisure & Business
Leisure facilities include an outdoor swimming pool, fitness center, sauna, and Maisha Health Spa, which offers a variety of treatments and wellness services. The hotel also caters to business needs with a conference center featuring sophisticated meeting rooms and the ability to host events for various occasions.
Select your room type
Price and Room Availability Calendar
Getting around
A list of all available modes of transport
Facilities
General
- Non-smoking rooms
- Free Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Baggage storage
- Locker room
- Elevator
- ATM/Cash machine
- Hairdresser
- Smoke detectors
- Fire extinguishers
Sports & Fitness
- Fitness center
- Aerobics
Guest Parking
- Electric kettle
Services
- Paid airport shuttle
- Room service
- Housekeeping
- Car rental
- Laundry
- Tours/Ticket assistance
Dining
- Restaurant
- Poolside snack bar
Business
- Business center
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cribs
- Children's pool
- Children's play area
Facilities for people with disabilities
- Toilet for disabled
Spa & Leisure
- Outdoor swimming pool
- Beach umbrellas
- Sun loungers
- Live entertainment
- Garden area
- Leisure/ TV room
- Spa & wellness center
- Sauna
- Steam room
- Jacuzzi
- Pedicure
- Manicure
- Waxing
- Body scrub
- Facial
- Treatment room
- Body wraps
- Back massage
- Head massage
- Full body massage
- Foot massage
- Pool with view
- Shallow end
- Make up services
Room features
- Air conditioning
- Mini-bar
- Soundproofed rooms
- Sitting area
- Terrace
- Garden furniture
- Tea and coffee facilities
- Dining table
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Electric kettle
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Carpeted floor
Location
Reviews and Ratings
I had a fantastic stay at the hotel. The room was spacious and had a kitchenette, which was very convenient. Everything was sparkling clean, and I loved that it felt like a suite rather than just a standard room. The only downside was that the size of the room was just above expectation.
The hotel exceeded my expectations with its clean and comfortable rooms featuring a kitchenette. The location was great and in line with the overall ambience. The service was not only friendly but also very accommodating to all my requests. The dining experience made my stay truly relaxing.
The hotel was above my expectations with its clean and comfortable rooms that featured a kitchenette. The location in Goma was in keeping with the lovely ambience, offering flexibility to adapt to service requests. The friendly staff were always accommodating and had something nice to say. The dining experience made my stay relaxing with local sweets, and the facilities were top-notch.
My stay at the hotel was delightful! The rooms were clean and comfortable, and the staff was incredibly friendly. The only drawback was the limited breakfast options. The location was perfect, and the pool area was well-maintained and enjoyable. Overall, a great value for the money.
My stay at the hotel was really nice. The rooms were above my expectations, very clean, and even had a kitchenette. However, the size of the room was a bit smaller than I anticipated. The service was excellent, the staff were friendly, and they were always accommodating to my requests. The location, while in Goma, was convenient for my needs. The dining experience was okay, nothing extraordinary, but the cakes were a nice touch. The facilities provided were satisfactory, and overall, it was a good value for the price paid.
I had a pleasant stay at the hotel. The rooms were clean and comfortable, with a nice kitchenette. The staff was friendly and always ready to help. The location was convenient for my needs, and the dining experience was enjoyable with regional dishes. However, the paid shuttle service was a bit pricey.
The hotel exceeded my expectations with its cleanliness and spacious suites. The location was perfect in Goma, and the friendly service made my stay even more enjoyable. The dining experience was relaxing, although the food options were limited. The facilities were top-notch, offering everything I needed for a comfortable stay.
The hotel exceeded my expectations with its clean and spacious rooms. The location in Goma was perfect for my stay and the staff always had something nice to say. However, the dining options were limited, and the kitchenette in the suite was a nice touch. I found the facilities to be modern and well-maintained, offering great value for money.
The hotel exceeded my expectations with its fantastic kitchenette-equipped rooms, great location, cleanliness, and spacious suites. However, the dining experience could be improved with more varied food options. Overall, a great value for money.
I was pleasantly surprised by the hotel. The rooms were clean and spacious, and having a kitchenette was a real bonus. However, the location is a bit off the beaten path in Goma. The service was top-notch with friendly and accommodating staff, while the dining experience was relaxing with freshly made sandwiches. The facilities provided everything I needed for a comfortable stay.
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